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Library of content to help you leverage the best of Informatica productsResourcesMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica products
- Velocity
- Strategy
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Solutions
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Stages
Following a rigorous methodology is key to delivering customer satisfaction and expanding analytics use cases across the business.
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More
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Success
Manage your Success Plans and Engagements, gain key insights into your implementation journey, and collaborate with your CSMsAccelerate your Purchase to Value engaging with Informatica Architects for Customer SuccessAll your Engagements at one place
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Communities
A collaborative platform to connect and grow with like-minded Informaticans across the globeConnect and collaborate with Informatica experts and championsHave a question? Start a Discussion and get immediate answers you are looking forCustomer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
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Knowledge Center
Troubleshooting documents, product guides, how to videos, best practices, and moreOne-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and moreVideo channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much moreInformation library of the latest product documentsBest practices and use cases from the Implementation team
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Learn
Rich resources to help you leverage full capabilities of our productsRole-based training programs for the best ROIGet certified on Informatica products. Free, Foundation, or ProfessionalFree and unlimited modules based on your expertise level and journeySelf-guided, intuitive experience platform for outcome-focused product capabilities and use cases
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Resources
Library of content to help you leverage the best of Informatica productsMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica products
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Success
Process Owner
The BPM process owner is a business representative who is responsible the value delivery of a process across an organization, and has the authority needed to fulfil that responsibility. A process owner has responsibility for the process from origination of the process through its definition, management, monitoring and improvement. A process owner employs his influence using balanced but firm management authority to ensure process coordination, execution, and improvement over time. The process owner thus has explicit interest in the success of the BPM project. A process owner works closely with the business analyst and process developers and actively participates in all phases of process Delivery and the continuous improvement lifecycle.
In summary, a process owner owns the end-to-end business process design, coordination between channels and individual departments, the process strategy and vision, and the process performance results. The process owner manages the process as an asset and maximizes the return on the company’s investment, while advocating for customer value and the overall customer experience.
Responsibilities
- Coordinates communication of a process delivery stakeholders
- Defines, monitors and manages process and KPIs
- Coordinates Development Activities and validates process or service Integration functional requirements
Qualifications/Certifications
- Has good understanding of the process objectives and business requirements
- Knowledge of SOA and Enterprise Architecture