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Last Updated Date May 25, 2021 |

Process Owner

The BPM process owner is a business representative who is responsible the value delivery of a process across an organization, and has the authority needed to fulfil that responsibility. A process owner has responsibility for the process from origination of the process through its definition, management, monitoring and improvement. A process owner employs his influence using balanced but firm management authority to ensure process coordination, execution, and improvement over time. The process owner thus has explicit interest in the success of the BPM project. A process owner works closely with the business analyst and process developers and actively participates in all phases of process Delivery and the continuous improvement lifecycle.

In summary, a process owner owns the end-to-end business process design, coordination between channels and individual departments, the process strategy and vision, and the process performance results. The process owner manages the process as an asset and maximizes the return on the company’s investment, while advocating for customer value and the overall customer experience.

Responsibilities

  • Coordinates communication of a process delivery stakeholders
  • Defines, monitors and manages process and KPIs
  • Coordinates Development Activities and validates process or service Integration functional requirements

Qualifications/Certifications

  • Has good understanding of the process objectives and business requirements
  • Knowledge of SOA and Enterprise Architecture

Table of Contents

Success

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