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Manage your Success Plans and Engagements, gain key insights into your implementation journey, and collaborate with your CSMsSuccessAccelerate your Purchase to Value by engaging with Informatica for Customer SuccessAll your Engagements at one place
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A collaborative platform to connect and grow with like-minded Informaticans across the globeCommunitiesConnect and collaborate with Informatica experts and championsHave a question? Start a Discussion and get immediate answers you are looking forCustomer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
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Troubleshooting documents, product guides, how to videos, best practices, and moreKnowledge CenterOne-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and moreVideo channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much moreInformation library of the latest product documentsBest practices and use cases from the Implementation team
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Rich resources to help you leverage full capabilities of our productsLearnRole-based training programs for the best ROIGet certified on Informatica products. Free, Foundation, or ProfessionalFree and unlimited modules based on your expertise level and journeySelf-guided, intuitive experience platform for outcome-focused product capabilities and use cases
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Library of content to help you leverage the best of Informatica productsResourcesMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica productsMonitor the status of your Informatica services across regions
- Success Portal
- Learning Path
- User Onboarding
- Introduction to Support Services
User Onboarding
A Streamlined Guide for a Smooth Onboarding Experience with Informatica
The Success Offerings provided at Informatica are a comprehensive set of Assisted, Assured, and Guided Services tailored for your business outcomes classified into Basic Success, Premium Success, and Signature Select.
- Basic Success: included with subscription pricing and designed for non-critical deployments, Basic Success is a flexible, self-paced approach with online resources to help you get started.
- Premium Success: designed for business-critical deployments, Premium Success consists of advanced support services, training, enablement materials, and enhanced proactive assisted services to deliver success.
- Signature Select: designed for mission-critical deployments, Signature Select includes all the benefits of premium success and other features like strategic enhanced support, tailored customer success, and Value Accelerators to accelerate success, meet your business outcomes, and deliver faster value realization and ROI.
Informatica Global Customer Support Guide introduces our customers and partners to the full range of success offerings available from Informatica. It is designed to help customers use the success offerings as easily and as effectively as possible. It covers each success offering, how it operates, what to expect, and the roles and responsibilities of both support personnel and our customers.
Informatica's award-winning Global Customer Support team publishes a monthly newsletter for all customers as SupportFlash. Each issue edition provides an insight into important Announcements, Customer Advisories, the latest product releases, HotFixes, Knowledge Base articles, Videos, Virtual events, webinars, tips for using Informatica products and updates on Informatica Product End of Life (EOL).
Informatica Network helps you engage and collaborate with your peers in the industry as well as with the Informatica Support team.
This is an open community and all users can access content. However, we highly recommend that you login to get a personalized experience, including information about your past downloads and searches. As a support customer, you also get access to rasing cases with Informatica GCS and download HotFixes and Emergency Bug Fixes (EBFs).
Informatica Knowledge Base is a rich repository of information, including Whitepapers, How-Tos, FAQs, troubleshooting content, videos, and more. It features a wealth of articles on product errors commonly faced by users, aiding in quick problem resolution.
Use the Knowledge Base to search the Informatica Network for product resources such as Knowledge Base articles, documentation, best practices, PAM and EOL information, training, and additional support materials.
Informatica Product Documentation provides you access to all product documentation related to Informatica Products.
It contains detailed information about specific features, installation guides, version updates, or troubleshooting help. You can search or browse based on your desired product and version.
Informatica University provides you with role-based training programs to ensure your organization gets the most out of its investment in Informatica products.
These training programs are crafted to bridge the gap between theoretical knowledge and practical application, ensuring that your team is proficient and innovative in using Informatica tools.
Below is a list of resources that will help you learn more about Global Customer Support (GCS):
- Support Statement: provides clear and concise guidelines on the assistance and solutions offered by Informatica for its products and services.
- Product Lifecycle Guide: contains important information about the end of support dates for Informatica products.
- Product Availability Matrices (PAM): provides you with details about the compatibility of your Informatica products with various processors, platforms, operating systems, etc.
- Community Guidelines: details certain guidelines to be followed while participating in Informatica Community Forums.
