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Manage your Success Plans and Engagements, gain key insights into your implementation journey, and collaborate with your CSMsSuccessAccelerate your Purchase to Value by engaging with Informatica for Customer SuccessAll your Engagements at one place
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A collaborative platform to connect and grow with like-minded Informaticans across the globeCommunitiesConnect and collaborate with Informatica experts and championsHave a question? Start a Discussion and get immediate answers you are looking forCustomer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
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Troubleshooting documents, product guides, how to videos, best practices, and moreKnowledge CenterOne-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and moreVideo channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much moreInformation library of the latest product documentsBest practices and use cases from the Implementation team
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Rich resources to help you leverage full capabilities of our productsLearnRole-based training programs for the best ROIGet certified on Informatica products. Free, Foundation, or ProfessionalFree and unlimited modules based on your expertise level and journeySelf-guided, intuitive experience platform for outcome-focused product capabilities and use cases
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Library of content to help you leverage the best of Informatica productsResourcesMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica productsMonitor the status of your Informatica services across regions
Resident Program Silver
Informatica resources experienced with implementing Informatica products and solutions (Residents) provide Customer with architectural and strategic program guidance, including advising on Informatica-recommended best practices, to optimize the implementation of Informatica products and solutions.
Recommended for:
• Supporting critical pilots
• Assessment
• Building strategic roadmap
• Architecting for one to two (1-2) use cases involving one to three (1-3) Informatica products and solutions to help facilitate the delivery of desired business outcomes
Additional details, including examples of typical activities performed by Residents, are included in the Resident Program Service Offering Description.
• Unless otherwise mutually agreed upon by Informatica and Customer, this twelve-month service offering must be coterminous with Customer’s Professional Services Units subscription.
• Dependent upon the goals and outputs mutually agreed upon by Informatica and Customer during the planning phase of the engagement
• Document deliverables will be mutually agreed upon by Informatica and Customer during the planning and readiness phase(s) of the engagement.
PSU Catalog
210
All Products
Professional Services Units
Configure
Design
Implement
Optimize
Plan
Value
All Use Cases
PSU-RES-002
200+ units
March 2025
A la carte
Resident Program
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.