-
Manage your Success Plans and Engagements, gain key insights into your implementation journey, and collaborate with your CSMsSuccessAccelerate your Purchase to Value by engaging with Informatica for Customer SuccessAll your Engagements at one place
-
A collaborative platform to connect and grow with like-minded Informaticans across the globeCommunitiesConnect and collaborate with Informatica experts and championsHave a question? Start a Discussion and get immediate answers you are looking forCustomer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
-
Troubleshooting documents, product guides, how to videos, best practices, and moreKnowledge CenterOne-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and moreVideo channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much moreInformation library of the latest product documentsBest practices and use cases from the Implementation team
-
Rich resources to help you leverage full capabilities of our productsLearnRole-based training programs for the best ROIGet certified on Informatica products. Free, Foundation, or ProfessionalFree and unlimited modules based on your expertise level and journeySelf-guided, intuitive experience platform for outcome-focused product capabilities and use cases
-
Library of content to help you leverage the best of Informatica productsResourcesMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica productsMonitor the status of your Informatica services across regions
Ref360 Operational Support
Create an operational model for the Master Data Management SaaS – Reference 360 (Ref360) system.
Informatica will review and advise on Informatica-recommended best practices and standard procedures to facilitate smooth operations during and after go-live.
Review and refine standards for code migration, production cutover, user onboarding and role access, system health monitoring, issue logging, and troubleshooting.
Note: This offering provides advisory services only, offering guidance without direct hands-on technical work.
• This catalog item requires Customer to engage Informatica to provide the full Ref360 solution from initial design through deployment
• Customer to provide a list of its business and technical subject matter experts and make them available for review and feedback
• Customer to provide solution architecture document
• Customer to provide documented standards for code migration (SDLC) and production readiness guidelines
• Customer to provide non-functional requirements for Ref360
• Customer has appropriate full Reference 360 License (SaaS Edition - Reference 360)
• Operational model for Ref360 developed
• Standards for code migration, production cutover, user onboarding and role access, system health monitoring, issue logging, and troubleshooting defined
• Operations Guide
PSU Catalog
20
Reference 360
Professional Services Units
Implement
Application Modernization
Regulatory Compliance & ESG
Supply Chain Optimization
PSU-MDM-075
1-25 units
October 2025
MDM Ref360 Rapid
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.