-
Manage your Success Plans and Engagements, gain key insights into your implementation journey, and collaborate with your CSMsSuccessAccelerate your Purchase to Value by engaging with Informatica for Customer SuccessAll your Engagements at one place
-
A collaborative platform to connect and grow with like-minded Informaticans across the globeCommunitiesConnect and collaborate with Informatica experts and championsHave a question? Start a Discussion and get immediate answers you are looking forCustomer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
-
Troubleshooting documents, product guides, how to videos, best practices, and moreKnowledge CenterOne-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and moreVideo channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much moreInformation library of the latest product documents
-
Rich resources to help you leverage full capabilities of our productsLearnRole-based training programs for the best ROIGet certified on Informatica products. Free, Foundation, or ProfessionalFree and unlimited modules based on your expertise level and journeySelf-guided, intuitive experience platform for outcome-focused product capabilities and use cases
-
Library of content to help you leverage the best of Informatica productsResourcesMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica productsMonitor the status of your Informatica services across regions
Ref360 Application & End User Testing
Provide support and coverage for technical aspects of Master Data Management SaaS – Reference 360 (Ref360) during the various stages of testing as detailed in this catalog item.
Support test strategy review and test case creation.
Support triage activities, troubleshooting and bug-fix recommendations.
Provide remediation efforts (e.g. bug fixes) on configuration performed previously by Informatica for Ref360 associated with this catalog item.
Note: Unless otherwise mutually agreed, professional services for this offering are provided for a maximum of three (3) weeks. Additional Professional Services Units will be required for services beyond three (3) weeks. In the event a Customer-reported concern is classified as a product bug, support will be provided through the Global Customer Support process. For a Customer-reported concern classified as a new requirement or solution enhancement, the issue will be addressed through the change order process and excluded from further remediation efforts.
Customer-reported concerns classified as product bugs or fixes that require product enhancements shall be managed between Customer and Informatica’s Global Customer Support team. Informatica Professional Services personnel can provide Customer with general guidance on the Customer support ticket creation process, but the resolution shall be tracked by the Customer. Customer-reported concerns classified as new requirements are excluded from the testing and remediation scope and will be addressed via a separate Professional Services engagement.
• Customer to provide access to systems in scope
• Customer to provide a list of its business and technical subject matter experts and make them available for review and feedback
• Customer to provide a test plan, including defined test cases
• Customer has appropriate full Reference 360 License (SaaS Edition - Reference 360)
• Support code-fix migration to quality assurance environment
• User testing support provided for a period up to three (3) weeks
• Support provided for testing plan
• Support provided for troubleshooting and break-fix activities
• Issue triage and remediation
PSU Catalog
40
MDM SaaS Reference 360
Professional Services Units
Implement
PSU-MDM-076
26-50 units
October 2025
A la carte
MDM SaaS Ref360 Rapid
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.