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MDM Application & End User Testing
Provide support and coverage for technical aspects of the applicable Master Data Management (MDM) or MDM SaaS solution during the various stages of testing as detailed in this catalog item.
Support and coverage for technical aspects of the applicable Master Data Management SaaS solution during the critical times of testing and user acceptance testing.
Support activities include: reviewing test strategy and test cases, triage work, troubleshooting, and bug-fix recommendations.
The Informatica team shall be responsible for remediation efforts (e.g. bug fixes) on any configuration performed previously by Informatica for the solution associated with this catalog item.
Note: Unless otherwise mutually agreed, professional services for this offering are provided for a maximum of two (2) weeks. Additional Professional Services Units will be required for services beyond two (2) weeks. In the event a Customer-reported concern is classified as a product bug, support will be provided through the Global Customer Support process. For a Customer-reported concern classified as a new requirement or solution enhancement, the issue will be addressed through the change order process and excluded from further remediation efforts.
Customer-reported concerns classified as product bugs or fixes that require product enhancements shall be managed between Customer and Informatica’s Global Customer Support team. Informatica Professional Services personnel can provide Customer with general guidance on the Customer support ticket creation process, but the resolution shall be tracked by the Customer. Customer-reported concerns classified as new requirements are excluded from the testing and remediation scope and will be addressed via a separate Professional Services engagement.
• Customer to provide access to Intelligent Data Management Cloud environment where Secure Agents are configured and enabled with all data integration services (MDM SaaS only)
• Installation and configuration of on-premise/Informatica Cloud Hosted Services is completed and available in Customer's dev environment (MDM only)
• Customer to provide access to server system where MDM is configured and enabled with all data integration services (MDM only)
• Customer to provide access to business and technical subject matter experts for review and feedback
• Customer to provide a test plan, including defined test cases
• Customer has appropriate full Reference 360 License (SaaS Edition - Reference 360), if applicable
• User testing support provided for a period up to two (2) weeks
• Support provided for testing plan
• Support provided for troubleshooting, break-fix activities and code-fix migration to Customer's quality assurance environment
• Issue triage and remediation
• Test results for any Customer-led testing supported by Informatica
• Informatica-recommended best practices for code migration
PSU Catalog
21
MDM Customer 360
MDM Multidomain
MDM Product 360
MDM Reference 360
MDM SaaS Customer 360
MDM SaaS Product 360
MDM SaaS Reference 360
MDM SaaS Supplier 360
MDM Supplier 360
Professional Services Units
Implement
PSU-MDM-017
26-50 units
October 2024
A la carte
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.