Provide support and coverage for technical aspects during the various stages of testing as detailed in this catalog item following modernization from Informatica on-premise Master Data Management (MDM) to MDM SaaS.
Support Customer system integration testing, integration, and user testing cycles for an MDM modernization from Informatica on-premise MDM to MDM SaaS. The Informatica team will triage, classify, and support Customer remediation efforts through guidance and hands on configuration support for Customer reported concerns classified as implementation defects.
Note: The Tier 3 testing support pack is intended for Customers with highly customized core MDM SaaS capabilities. Informatica will evaluate and confirm the recommended testing tier during the MDM SaaS modernization core implementation. Unless otherwise mutually agreed, Professional Services for this offering are provided for a maximum of two (2) weeks. Additional Professional Services Units will be required for services beyond two (2) weeks. In the event a Customer-reported concern is classified as a product bug, support will be provided through the Global Customer Support process. For a Customer-reported concern classified as a new requirement or solution enhancement, the issue will be addressed through the change order process and excluded from further remediation efforts.
Customer-reported concerns classified as product bugs or fixes that require product enhancements shall be managed between Customer and Informatica’s Global Customer Support team. Informatica Professional Services personnel can provide Customer with general guidance on the Customer support ticket creation process, but the resolution shall be tracked by the Customer. Customer-reported concerns classified as new requirements are excluded from the testing and remediation scope and will be addressed via a separate Professional Services engagement.
• This catalog item requires Customer to engage Informatica to provide the MDM SaaS modernization core solution
• Customer to provide access to Intelligent Data Management Cloud environment where Secure Agents are configured and enabled with all data integration services
• Customer to provide access to systems in scope
• Customer to provide a test plan, including documented test cases traced directly to MDM SaaS functional requirements and/or feature designs, and clear acceptance criteria
• Test cases directly traced to MDM SaaS functional requirement and/or feature design
• The applicable MDM SaaS solution has been configured and promoted to the Customer's QA environment, including applicable customizations
• Customer testers have attended solution training
• Customer tester access is configured and validated
• Test data curated and validated as fit-for-purpose
• If applicable, Customer has appropriate full Reference 360 License (SaaS Edition - Reference 360)
• MDM SaaS solution architecture for a single data domain (e.g., customer, supplier, or product) reviewed
• Triage, prioritization, and mitigation of high priority defects uncovered by Customer testers for the applicable Informatica MDM SaaS solution consisting, including the following:
(i) data model consisting of up to fifty (50) base objects, supporting up to four (4) business entity targets
(ii) up to one-hundred (100) reference data (look-up) sets
(iii) data migration configured in Cloud Data Integration (one (1) process per base object)
(iv) up to eight (8) business entity user interface (UI) views or subject areas, with up to thirty (30) UI validation and enrichment rules
(v) up to twenty (20) inbound data sources
(vi) up to six (6) migrated match models validated (two (2) rounds of match tuning)
(vii) up to forty (40) trust and survivorship rules
(vii) up to eight (8) approval workflow processes
(viii) up to twelve (12) Enrichment and Validation Orchestrator processes
(ix) up to thirty (30) data quality rules
(x) up to four (4) hierarchies with up to ten (10) relationships each
(xi) up to ten (10) business events
(xii) up to five (5) batch egress targets
(xiii) up to fifteen (15) MDM SaaS roles
• Error disposition log
• Weekly status report
PSU Catalog
110
MDM Customer 360
MDM Product 360
MDM Reference 360
MDM Supplier 360
Multidomain MDM
Professional Services Units
Configure
Implement
PSU-MDM-101
101-150 units
August 2026
MDM SaaS Modernization Pack
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.