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MDM SaaS Modernization Production Hypercare
Support Customer with production operations, issue triage and remediation, and production stabilization during the critical time of Master Data Management (MDM) SaaS production roll-out following modernization from on-premise MDM.
Informatica resources will be available to guide the Customer team through challenges that may arise during deployment.
The Informatica team shall be responsible for remediation efforts (e.g., bug fixes) on any configuration performed previously by Informatica for the MDM SaaS solution provided that the remediation efforts are a result of Informatica’s configuration services.
Note: Unless otherwise mutually agreed, Professional Services for this offering are provided for a one (1) week period. Additional Professional Services Units will be required for Professional Services beyond one (1) week.
• This catalog item requires Customer to engage Informatica to provide the MDM SaaS modernization core and testing support solutions
• Customer to provide access to Intelligent Data Management Cloud environment where Secure Agents are configured and enabled with all data integration services
• Customer to provide access to data
• Customer has completed testing on the applicable MDM SaaS solution and deployed the solution in their production environment
• If applicable, Customer has appropriate full Reference 360 License (SaaS Edition - Reference 360)
• Technical support as detailed in this catalog item is provided for a period of one (1) week
• Stabilized production deployment and operations
• Operational issue support log
PSU Catalog
16
MDM Customer 360
MDM Product 360
MDM Reference 360
MDM Supplier 360
Multidomain MDM
Professional Services Units
Configure
Implement
PSU-MDM-103
1-25 units
August 2026
MDM SaaS Modernization Pack
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.