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MDM Production Support and Hypercare - Extended
Applicable to Master Data Management SaaS – Customer 360, Master Data Management SaaS – Supplier 360, or Master Data Management SaaS – Product 360.
Support and coverage for technical aspects of the applicable Master Data Management SaaS solution during the critical time of production roll-out and a limited time period of hyper-care thereafter.
Informatica resources will be available to address challenges or technical issues during deployment.
The Informatica team shall be responsible for remediation efforts (e.g. bug fixes) on any configuration performed previously by Informatica for the solution associated with this catalog item.
Note: Unless otherwise mutually agreed, professional services for this offering are provided for a maximum of two (2) weeks. Additional Professional Services Units will be required for services beyond two (2) weeks.
• Customer to provide access to business and technical subject matter experts for review and feedback
• Customer to provide access to data
• Technical support and maintenance over a two-week period
• Documentation related to activities performed during hyper-care
PSU Catalog
32
Customer 360
Product 360
Supplier 360
Professional Services Units
Implement
Value
All Use Cases
PSU-MDM-018
26-50 units
October 2024
A la carte
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.