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Manage your Success Plans and Engagements, gain key insights into your implementation journey, and collaborate with your CSMsSuccessAccelerate your Purchase to Value by engaging with Informatica for Customer SuccessAll your Engagements at one place
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A collaborative platform to connect and grow with like-minded Informaticans across the globeCommunitiesConnect and collaborate with Informatica experts and championsHave a question? Start a Discussion and get immediate answers you are looking forCustomer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
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Troubleshooting documents, product guides, how to videos, best practices, and moreKnowledge CenterOne-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and moreVideo channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much moreInformation library of the latest product documentsBest practices and use cases from the Implementation team
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Rich resources to help you leverage full capabilities of our productsLearnRole-based training programs for the best ROIGet certified on Informatica products. Free, Foundation, or ProfessionalFree and unlimited modules based on your expertise level and journeySelf-guided, intuitive experience platform for outcome-focused product capabilities and use cases
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Library of content to help you leverage the best of Informatica productsResourcesMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica productsMonitor the status of your Informatica services across regions
Kickoff & Engagement Planning
Hold a kickoff meeting with Customer's key business and technical stakeholders and complete implementation planning activities, including:
(i) confirming project team roles and responsibilities
(ii) orienting Informatica team members to the engagement
(iii) developing a project schedule
(iv) establishing a cadence for status calls
• This catalog item requires Customer to engage Informatica to provide the full applicable technical solution from initial design through proof of first value
• Customer to provide list of its business and technical stakeholders to participate in the kickoff meeting and ensure their availability
• Customer Project Manager to share their availability to collaborate on the kickoff presentation and planning activities
• Team orientation and introductions
• Customer aligned on engagement scope and deliverables
• Defined roles and responsibilities
• Agreed-upon project timeline
• Confirmed cadence for status calls over the course of the engagement
• Kickoff presentation slides
• Project Workbook, including detailed meeting schedule
PSU Catalog
3
All Products
Professional Services Units
Plan
PSU-PP-001
1-25 units
April 2026
AI Governance MVP
CAI MVP
CDAM MVP
CDGC MVP
CDI MVP
CDMP MVP
CDQ MVP
Cloud Data Ingestion MVP
Data Democratization MVP
Data Ecosystem MVP
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.