CDMP Go-live & Post Go-live Support

Provide support and coverage, as needed, during and for a limited time following Cloud Data Marketplace (CDMP) s deployment in Customer's production environment.

Key activities include:

(i) assiting Customer in preparing a go-live checklist (e.g. business content, scanner content, user roles, user groups, data quality rules and profiles)

(ii) guiding Customer in performing go-live activities (e.g. onboarding users, setting up baseline configuration, setting up scanners and business content, migrating data quality rules and profiles)

(iii) assisting Customer in validating production deployment (e.g. validating baseline configuration in the production environment, business and technical content, user access and roles, profiles)

Provide remediation efforts (e.g. implementation bug fixes) on configuration performed previously by Informatica for the CDMP solution associated with this catalog item.

Any fixes during the go-live support period that require product enhancements shall be managed between Customer and Informatica’s Global Customer Support team. Informatica Professional Services personnel can provide Customer with general guidance on the customer support ticket creation process, but the resolution shall be tracked by the Customer.

Note: Unless otherwise mutually agreed, professional services for this offering are provided for a maximum of two (2) consecutive weeks.  Additional Professional Services Units will be required for services beyond two (2) weeks.