-
Manage your Success Plans and Engagements, gain key insights into your implementation journey, and collaborate with your CSMsSuccessAccelerate your Purchase to Value by engaging with Informatica for Customer SuccessAll your Engagements at one place
-
A collaborative platform to connect and grow with like-minded Informaticans across the globeCommunitiesConnect and collaborate with Informatica experts and championsHave a question? Start a Discussion and get immediate answers you are looking forCustomer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
-
Troubleshooting documents, product guides, how to videos, best practices, and moreKnowledge CenterOne-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and moreVideo channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much moreInformation library of the latest product documentsBest practices and use cases from the Implementation team
-
Rich resources to help you leverage full capabilities of our productsLearnRole-based training programs for the best ROIGet certified on Informatica products. Free, Foundation, or ProfessionalFree and unlimited modules based on your expertise level and journeySelf-guided, intuitive experience platform for outcome-focused product capabilities and use cases
-
Library of content to help you leverage the best of Informatica productsResourcesMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica productsMonitor the status of your Informatica services across regions
CDI/CAI/CDIR Testing Support
Support Customer team during integration testing and user testing on up to five (5) test cases for one (1) mapping in Cloud Data Integration (CDI), one (1) process in Cloud Application Integration (CAI), or one (1) task in Cloud Data Ingestion and Replication (CDIR) covering a total of up to ten (10) tables/sources. Testing support includes guidance for test cast generation, triage activities, troubleshooting, issue resolution, and a high-level performance review.
Provide remediation efforts (e.g. implementation bug fixes) on configuration performed previously by Informatica for the provisioned CDI or CAI solution associated with this catalog item.
Any fixes during the testing period that require product enhancements shall be managed between Customer and Informatica’s Global Customer Support team. Informatica Professional Services personnel can provide Customer with general guidance on the customer support ticket creation process, but the resolution shall be tracked by the Customer.
Note: Unless otherwise mutually agreed, professional services for this offering are provided for a maximum of two (2) consecutive weeks. Additional Professional Services Units will be required for services beyond the two (2) consecutive weeks.
• CDI, CAI, or CDIR objects are implemented and deployed for testing
• Customer to provide a test plan, including defined test cases
• Testing support provided for a period of up to two (2) consecutive weeks
• Issue triage and remediation on up to five (5) test cases for one (1) mapping in CDI, one (1) process in CAI, or one (1) CDIR task covering up to ten (10) tables/sources
• Test results for any Customer-led testing supported by Informatica
PSU Catalog
10
Cloud Application Integration
Cloud Data Ingestion and Replication
Cloud Data Integration
Professional Services Units
Implement
All Use Cases
PSU-CDI/CAI-019
1-25 units
August 2025
A la carte
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.