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CDI/CAI/CDIR Go-live & Post Go-live Support
Provide technical support and coverage during and for a limited time following Cloud Data Integration (CDI), Cloud Application Integration (CAI), or Cloud Data Ingestion and Replication (CDIR) deployment in Customer's production environment.
Key activities may include:
(i) providing guidance for deployment and supporting the first run in the production environment
(ii) guiding the Customer in the performance of go-live activities (e.g. onboarding users, setting up baseline configuration, setting up connections, migrating objects)
(iii) validating production deployment (e.g. validating baseline configuration in the production environment, validating business and technical content, validating use access and roles)
(iv) enabling continuous monitoring through Intelligent Data Management Cloud (IDMC) Monitor for CDI/CDIR or Application Integration Console for CAI
(v) enabling operational monitoring through IDMC Operational Insights
(vi) providing performance tuning and optimization strategies/approaches
(vii) enabling pre-release orgs for major releases as part of Assurance Service
(viii) conducting knowledge transfer
(ix) monitoring and analyzing Secure Agent sizing per needs of production loads and readout with Customer team
Provide remediation efforts (e.g. implementation bug fixes) on configuration performed previously by Informatica for the CDI, CAI, or CDIR solution associated with this catalog item.
Any fixes during the go-live support period that require product enhancements shall be managed between Customer and Informatica’s Global Customer Support team. Informatica Professional Services personnel can provide Customer with general guidance on the Customer support ticket creation process, but the resolution shall be tracked by the Customer.
Note: Unless otherwise mutually agreed, professional services for this offering are provided for a maximum of two (2) consecutive weeks.
• Customer to provide access to functioning production environment
• Deployment and operationalization approach defined and documented
• Source and target connections created and tested
• Security model deployed (roles, Security Assertion Markup Language (SAML) configuration, etc.)
• SAML configured, if applicable
• Operating system level working directories created and configured
• Customer to provide list of its business and technical subject matter experts and program/technical leads and make them available to participate in the knowledge transfer session and to provide review and feedback.
• Technical support provided for a period of up to two (2) consecutive weeks
• Deployed and confirmed execution of objects in production environment
• Stable production environment that is ready for end user usage
• Minimal server downtime
• Understanding of the run time analytics on operational insights
• One (1) one-hour session held to provide final knowledge transfer on activities provided during the go-live and post-go live support period to business and technical end users
• Secure Agent best practices and tuning guidelines
PSU Catalog
38
Cloud Application Integration
Cloud Data Ingestion and Replication
Cloud Data Integration
Professional Services Units
Implement
Value
All Use Cases
PSU-CDI/CAI-020
26-50 units
August 2025
A la carte
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.