CDGC Operational Playbook

• Requirements and audience for playbook agreed upon

• Topics, table of contents and format of the playbook agreed upon

• Scope of support for playbook development agreed upon

• Content shared and guidance provided for the agreed-upon scope

• Draft content to develop the playbook

Note: The operational playbook focuses on providing the Customer with a targeted, practical guide to assist in the preparation and execution of day-to-day governance operations. This draft covers essential processes, roles, and responsibilities needed to establish and maintain effective governance routines. It is intended to guide the Customer in preparing organizational teams, defining workflows, and setting up standard operating procedures to support consistent and efficient execution. The scope deliberately limits itself to frontline operational activities, ensuring clarity and usability without extending into broader strategic or policy-level considerations. This approach supports the Customer in building a solid foundation for ongoing governance through actionable instructions and standardized practices.