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CDAM Testing Support
Support Customer team, as needed, during functional testing and user testing. Testing support includes guidance for test case generation, triage activities, troubleshooting, issue resolution, and high-level performance review.
Provide remediation efforts (e.g. implementation bug fixes) on configuration performed previously by Informatica for the provisioned Cloud Data Access Management (CDAM) solution associated with this catalog item.
Any fixes during the testing period that require product enhancements shall be managed between Customer and Informatica’s Global Customer Support team. Informatica Professional Services personnel can provide Customer with general guidance on the customer support ticket creation process, but the resolution shall be tracked by the Customer.
Note: Unless otherwise mutually agreed, professional services for this offering are provided for a maximum of two (2) consecutive weeks. Additional Professional Services Units will be required for services beyond two (2) weeks. Additional Professional Services Units will be required for services beyond two (2) weeks.
• CDAM policies are configured for the intended use and enabled
• One (1) target environment (preferably Production, before go-live) is accessible to Informatica to perform necessary verification and validation on the data products protected by the CDAM policies
• Customer to identify personnel with elevated permissions (e.g. administrator privilege) and make them available to perform necessary troubleshooting
• Appropriate Customer personnel identified and made available to participate in functional testing with role-based permissions (e.g. Data Governance user, Data Governance administrator, Data Consumer) configured in alignment with associated personas
• Customer to provide a test plan, including defined test cases, if available
• Testing support provided for a period of up to two (2) consecutive weeks
• Issue triage and remediation
• Issue and resolution tracker
• Test results for any Customer-led testing supported by Informatica
PSU Catalog
10
Cloud Data Access Management
Professional Services Units
Implement
Commerce and Product Experience
Customer Privacy and Consent
Data Science & ML
Financial Risk & Compliance
Mastering the Digital Product Passport
Regulatory Compliance & ESG
PSU-CDAM-014
1-25 units
March 2026
A la carte
Additional Information
Professional Services Units can be converted into Training Units upon written request submitted to the Customer’s assigned Informatica Delivery Manager. The conversion ratio is one (1) Professional Services Unit to ten (10) Training Units. The converted Training Units can be used for any training currently offered in the Informatica University catalog other than training subscriptions. View available learning paths or log in to browse the full Informatica University catalog at https://now.informatica.com/All-Training-Paths.html. Educational Services are governed by the description and terms at https://now.informatica.com/Informatica-University-Terms.html.