CDAM Go-live & Post Go-live Support

Provide support and coverage, as needed, during and for a limited time following Cloud Data Access Management (CDAM) deployment in Customer's production environment. 

Key activities may include: 

(i) assisting Customer in preparing a go-live checklist (e.g. business content, use case content, CDAM policies, user roles, user groups) 

(ii) guiding the Customer in performing go-live activities (e.g. onboarding users, setting up baseline configuration, exporting/importing CDAM policies , etc.) 

(iii) assisting Customer in validating production deployment (e.g. validating baseline configuration, business and technical content, user   access and roles, CDAM policies ) 

Provide remediation efforts (e.g. implementation bug fixes) on configuration performed previously by Informatica for the CDAM solution associated with this catalog item. 

Any fixes during the go-live support period that require product enhancements  shall be managed between Customer and Informatica’s Global Customer Support team. Informatica Professional Services personnel can provide Customer with general guidance on the customer support ticket creation process, but the resolution shall be tracked by the Customer. 

Note: Unless otherwise mutually agreed, professional services for this offering are provided for a maximum of two (2) consecutive weeks   .  Additional Professional Services Units will be required for services beyond two (2) weeks.