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Manage your Success Plans and Engagements, gain key insights into your implementation journey, and collaborate with your CSMsSuccessAccelerate your Purchase to Value by engaging with Informatica for Customer SuccessAll your Engagements at one place
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A collaborative platform to connect and grow with like-minded Informaticans across the globeCommunitiesConnect and collaborate with Informatica experts and championsHave a question? Start a Discussion and get immediate answers you are looking forCustomer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
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Troubleshooting documents, product guides, how to videos, best practices, and moreKnowledge CenterOne-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and moreVideo channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much moreInformation library of the latest product documentsBest practices and use cases from the Implementation team
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Rich resources to help you leverage full capabilities of our productsLearnRole-based training programs for the best ROIGet certified on Informatica products. Free, Foundation, or ProfessionalFree and unlimited modules based on your expertise level and journeySelf-guided, intuitive experience platform for outcome-focused product capabilities and use cases
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Library of content to help you leverage the best of Informatica productsResourcesMost popular webinars on product architecture, best practices, and moreProduct Availability Matrix statements of Informatica productsMonthly support newsletterInformatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description ScheduleEnd of Life statements of Informatica productsMonitor the status of your Informatica services across regions
- Success Portal
- Customer Experience Accelerators
- Connect with Success Architects
Connect with Success Architects
For strategic guidance, architectural discussions, and solution design
Engage directly with Informatica’s expert architects to receive personalized, strategic guidance tailored to your unique business needs and technical environment. Our architects bring deep expertise in data management, cloud integration, and digital transformation to help you design scalable architectures that maximize your Informatica investments.
By connecting with an architect, you gain access to:
- Technical Onboarding and First Value: Guidance from architects to onboard your team with the right best practices and advisory to achieve first value.
- Solution Advisory: Architects collaborate with your team to provide guidance to solution use cases aligned to your business goals and outcome.
- Best Practices and Feature Mapping: Guidance on industry best practices, architectures, and map product features to use cases.
- Technical Road Mapping: Guidance in planning data management and technology roadmaps.
- Collaboration and Knowledge Sharing: Trusted advisors helping build your team’s skills and confidence in solution.
Perfect for new projects, scaling existing solutions, or addressing architectural challenges.
Let us help you tailor your journey!
Please reach out to your Customer Success Manager (CSM) at https://support.informatica.com for guidance to ensure you select the best path(s).
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