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- IDMC Assurance Service
IDMC Assurance Service
Your Gateway to Operational Excellence - as included with your Success Offerings
Power your cloud transformation with Informatica IDMC Assurance Service, designed to optimize performance, reduce costs, and minimize risks across your IDMC environment. The key features included with your support offering are:
Deployment Automation
- Streamlined deployments* with selective asset promotion.
- Automated post-deployment checks and rollback capabilities.
- Unified asset management for enhanced SDLC agility.
* To pre-release
Upgrade Intelligence
- Automated upgrade impact analysis with detailed insights.
- Enables highly targeted regression testing for upcoming releases.
Platform Insights
- Secure agent comparison and synchronization for troubleshooting.
- Comprehensive connection visibility.
- Integrated testing capabilities to ensure optimal performance.
Ideal for DevOps engineers, administrators, and developers, this service simplifies cloud integration deployments while maintaining performance and governance.
- Getting Started
- User Guide
- Key Capabilities
- Hands-On Walkthrough
This video provides an overview of IDMC Assurance Service’s capabilities in upgrade readiness, asset deployment, secure agent management, and connection configuration to optimize performance and reduce risks.
This user guide describes the various functionalities of the IDMC Assurance Service platform and explains how to use those functionalities.
Deployment Automation
This video demonstrates how the deployment* feature simplifies the SDLC by streamlining asset transfers and post-deployment validations to pre-release environment.
* To pre-release
Upgrade Intelligence
This video demonstrates how Upgrade Analysis helps identify impacted assets, provides granular insights, and facilitates targeted pre-release deployments and regression testing for seamless upgrades.
Platform Insights
This video demonstrates how the Platform Insight Service helps organizations to maintain Cloud Data Integration conventions by offering a centralized platform to monitor jobs.
Experience it yourself: Navigate our hands-on Upgrade Analysis simulation to assess upgrade impacts and streamline your test preparation.
Explore All Capabilities of IDMC Assurance Service
This support offering provides core capabilities for deployment, upgrades, and insights.
The licensed IDMC Assurance Service unlocks comprehensive, end-to-end governance and operational analytics, including:
- A quantifiable Assurance Score for your organization's health.
- A proactive Health Check engine with customizable rules.
- The Log Analyzer for deep operational anamoly detection.
- A complete Activity Tracker for all environment changes.